Frequently Asked Questions
We believe in transparency and honest communication. Below you'll find answers to the most common questions about shopping at CHORÉGIRL. If you don't see your question here, please contact us - we read and respond to every message.
What makes CHORÉGIRL different from other online stores?
We operate with complete integrity as a faith-based business. No fake sales, no manipulative countdown timers, no inflated prices just to offer "discounts" later. Our prices are honest from day one, and we never use pressure tactics to make you buy. When we offer a sale, it's a genuine reduction from our regular fair pricing. We believe in treating customers with the same respect and honesty we'd want for ourselves.
What does "CHORÉGIRL" mean?
The name comes from "choré" (pronounced ko-RAY), like choreography - meaning movement and flow. We believe fashion should reflect the intentional life you're creating, not random impulse purchases. Every item we offer is chosen to help you move forward with purpose and style.
Are you really a Christian business?
Yes. Our faith guides every decision we make, from how we treat customers to how we price products. We don't just say we're Christian - we show it through honest business practices, fair treatment, and integrity in every transaction.
Pricing & Sales
Are your sale prices genuine?
Absolutely. We never inflate prices to create fake discounts. When we offer a sale, it's a genuine reduction from our regular fair pricing. We don't follow the common practice of marking items up just to mark them down. Our regular prices are already honest and fair.
Do you participate in Black Friday or other commercial holidays?
No, we choose not to participate in commercial holiday sales events. As a faith-based business, we focus on providing honest value year-round rather than creating artificial urgency around specific shopping days. You'll find fair prices every day, not just during promotional events.
Why don't you have "limited time" sales?
Because creating false urgency is manipulative. We believe you should buy something because you genuinely need or want it, not because we're pressuring you with a countdown timer. Our prices reflect fair value all the time.
Do you price match?
Our prices are set honestly from the start, so we don't price match. We're not playing pricing games with competitors. What you see is our genuine, fair price based on quality and value. If you see the same item somewhere else for a better price, please let us know by sending us an email with a screenshot of the item and it's price at info@choregirlfashion.com
Products & Sizing
Do you offer modest clothing options?
Yes, modesty is central to our mission. All our clothing features appropriate necklines, sleeve lengths, and hemlines that honor Christian values while maintaining contemporary style. We believe modest fashion can be beautiful, comfortable, and fashionable - you don't have to choose between coverage and style.
What sizes do you carry?
We carry a range of sizes depending on the product category. Each product page lists available sizes in EU standard sizing. We're always working to expand our size offerings to serve more body types. If you need help with sizing, check the size chart on each product page or contact us for personalized guidance.
Can I personalize items?
Yes! We offer personalization on select items including blankets, jewelry, accessories, and some clothing pieces. Each product page will clearly indicate if personalization is available and show you the customization options. Personalized items are made to order and typically require an additional 4-7 business days for processing.
Are your product photos accurate?
Yes. What you see is what you get. We don't use heavily filtered, AI distorted or misleading photos. Colors and the actual texture of the product may vary slightly due to screen settings and camera lightning, but we do our best to represent products accurately. If you receive something that doesn't match the description, we'll make it right - refund is always available (standard 4,99 EUR return fee).
Do you use stock photos?
We use a combination of manufacturer photos and our own photography. We never misrepresent products with images that don't match what we actually sell.
Do you offer free shipping?
Yes, we offer free standard shipping on all orders within Europe. No minimum purchase required, no hidden fees at checkout. What you see is what you pay.
How long does shipping take?
Standard orders typically are processed to ship within 3-5 business days and arrive within 7-12 business days upon receiving the tracking number. Personalized items require additional processing time of 4-7 business days before shipping. You'll receive tracking information via email once your order ships.
Do you ship internationally?
Currently, we ship within Europe only. We're working on adding international shipping options in the future. If you're outside Europe and interested in our products, please contact us - we'd love to know where our international customers are located.
What if my package is lost or damaged?
Contact us immediately. We'll work with you to resolve the issue, whether that means filing a claim with the carrier or sending a replacement. We stand behind every order. But make sure you have proof of the damage caused (photos and/or video).
What is your return policy?
We offer hassle-free 14-day returns on unworn, unwashed items with original tags attached. No restocking fees, no complicated processes - only one standard shipping fee of 4,99 EUR. We want you to shop with confidence. If something doesn't work for you, we'll make it right.
Can I return personalized items?
Personalized items cannot be returned unless there was an error on our part (wrong personalization, defective item, etc.). Please double-check your personalization details before ordering. We'll send you a proof for approval before creating certain custom items.
How do I start a return?
Request return via our website, or contact us via email or through our contact form on our website with your order number. We'll provide you with a return authorization and instructions. It's that simple - no hoops to jump through.
Do you offer exchanges?
No. If you'd like to exchange an item for a different size or color you will first have to return the item. We'll process your return and you can place a new order for the correct item if it's still available.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Shop Pay, and other payment options through our secure Shopify checkout. We never store your payment information - it's processed securely through trusted payment providers.
Is my payment information secure?
Yes. We use Shopify's secure, encrypted checkout system. Your payment information is never stored on our servers and is protected by industry-standard security protocols. Look for the lock icon in your browser to verify the secure connection.
Do you offer payment plans?
Currently, we don't offer payment plans directly. However, if you use payment services like Shop Pay or certain credit cards that offer installment options, those may be available at checkout.
How can I contact you?
You can reach us via:
- Email: info@choregirlfashion.com
- Contact form
- Social media
We read and respond to every message, typically within 24-48 hours during business days.
Do you have a phone number?
We operate primarily online and prefer email communication so we can provide thorough, thoughtful responses and keep a record of our conversation. This also allows us to serve you more efficiently without long hold times. If your situation requires a phone conversation, we can arrange that.
What are your business hours?
We process orders and respond to messages Monday through Friday, 9 AM - 5 PM EST. Orders placed on weekends or holidays will be processed on the next business day. However, you can shop anytime - our online store never closes!
Why don't you use typical marketing tactics?
Because many common marketing tactics are manipulative - fake scarcity, inflated prices, constant sales pressure. Our faith calls us to honesty and integrity, even when it means slower growth. We'd rather build trust slowly than make quick sales through deception.
How do you choose what products to carry?
We look for quality items that align with our values: modest clothing options, meaningful personalized gifts, products that serve real needs (not just impulse purchases). We avoid trendy items that encourage wasteful consumption and focus on pieces with lasting value.
Can I suggest products you should carry?
Absolutely! We love hearing from our customers about what they're looking for. If there's a modest clothing item, personalized gift, or product category you'd like to see, please let us know. We carefully consider all suggestions.
Do you donate to charity or support ministries?
Yes, giving back is important to us. We support Christian ministries and charitable causes, though we don't publicize every donation. We believe in quiet generosity rather than using charity as a marketing tool.
Still Have Questions?
If you didn't find your answer here, we're happy to help. Contact us directly and we'll get back to you promptly. We mean it - we read and respond to every single message.
Note to marketing professionals: We receive countless emails offering services that focus on conversion hacks, urgency tactics, and manipulative strategies. While we appreciate you reaching out, these approaches go against our core values. We do reply to let you know about our faith-based business model - not to be difficult, but because integrity matters more to us than quick growth.